Terms of Service

Scriboflow ApS
Denmark
Legal: legal@scriboflow.com
Privacy: privacy@scriboflow.com

These Terms of Service (Terms) form a binding agreement between Scriboflow ApS (Scriboflow, we, us) and the organisation that creates, purchases, or uses a Scriboflow workspace (Customer, you). The person accepting confirms that they are authorised to bind that organisation.

The Terms include the Data Processing Agreement (DPA), Privacy Policy, applicable order or plan, and product-specific terms expressly referenced here. If you use Scriboflow only as an invited member, your organisation controls the workspace and its acceptance applies to your use.

A workspace owner or administrator must accept the current material legal revision before creating or continuing to use an organisation workspace. Scriboflow records the accepting user, organisation, displayed document versions, revision, locale, context, and server time. We do not record an IP address as part of this evidence.

We may make editorial or non-material clarifications without requiring renewed acceptance. Material changes use a new acceptance revision. An owner or administrator must accept that revision before the organisation can continue using workspace operations; members will be asked to contact an administrator.

Scriboflow provides tools for contract creation, organisation, collaboration, approvals, delivery, electronic signing, storage, evidence, and related account and billing administration. Features may depend on plan, configuration, country, provider availability, and beta status.

You are responsible for deciding whether the Service, a workflow, and a chosen signature method are appropriate for a document or transaction. Scriboflow does not provide legal advice and does not promise that every document or signature will be valid for every purpose or jurisdiction.

You must provide accurate account information, protect credentials, use multi-factor authentication where appropriate, and promptly report suspected compromise. Organisation owners and administrators control members, roles, billing, data, and settings. They may access, export, change, or delete organisation content according to their permissions.

Invited members join an existing organisation and inherit that organisation's legal acceptance status. They do not accept the DPA independently on the organisation's behalf unless they later act as an authorised owner or administrator.

You retain rights in content you or your users submit. You grant Scriboflow and its subprocessors the limited rights needed to host, reproduce, transmit, format, sign, secure, support, and otherwise process that content to provide the Service and follow your instructions.

You are responsible for the lawfulness, accuracy, notices, permissions, retention choices, recipients, counterparties, signers, and instructions associated with Customer content. Do not upload content you lack the right to process or disclose.

The Service does not broadly authorise routine processing of special-category data under GDPR Article 9, criminal-offence data under Article 10, national identification numbers except where specifically required for an enabled identity service, health records, biometric templates, payment-card security codes, passwords for other services, or similarly high-risk or regulated datasets.

You must not submit such data unless Scriboflow has expressly agreed the specific use in writing and you have established a lawful basis, safeguards, access restrictions, and any required impact assessment. If sensitive information appears incidentally in a contract, you remain responsible for minimising and protecting it.

When Scriboflow processes personal data on your behalf, the public Data Processing Agreement applies automatically and is incorporated into these Terms. It includes the processing description, security measures, transfer terms, and current authorised customer-data subprocessors. A separately countersigned copy is not required, although one may be requested for documented procurement needs.

Scriboflow also processes limited data as an independent controller for account and relationship administration, billing coordination, security, fraud and abuse prevention, legal compliance, claims, and privacy-request records, as described in the Privacy Policy.

You authorise Scriboflow to send service, invitation, contract, signing, security, and billing communications to addresses you provide. You must have authority to contact recipients and must configure workflows and reminders responsibly.

Signature evidence may include names, email addresses, timestamps, signing events, document identifiers, network or device metadata, authentication method, and integrity information. Evidence supports verification but does not replace your assessment of legal form requirements.

You must not use the Service unlawfully; infringe rights; distribute malware or abusive material; probe or bypass security or usage limits; interfere with other customers; send deceptive or unsolicited communications; reverse engineer except where law permits; resell access without agreement; or use the Service to create, approve, or sign fraudulent transactions.

We may investigate suspected misuse and proportionately restrict affected access where reasonably necessary to protect people, the Service, providers, or legal compliance. Where practicable, we will notify you and allow remediation.

Paid plans renew for the billing interval shown at purchase until cancelled. Prices, currency, included usage, and taxes are shown at checkout or in an applicable order. You authorise our payment provider to charge the selected payment method. Except where law or an express term requires otherwise, fees already due are non-refundable.

We may change future plan prices or packaging on reasonable notice. A change applies no earlier than the next renewal stated in the notice. Failure to pay may lead to restricted, read-only, downgraded, or suspended access after applicable notice and recovery periods.

We aim to operate the Service reliably but do not guarantee uninterrupted or error-free availability. Maintenance, incidents, third-party services, internet conditions, force majeure, and security measures may affect access. Beta or preview features may change or be discontinued and should not be relied on for critical obligations unless expressly agreed.

Scriboflow and its licensors own the Service, software, design, documentation, and related intellectual property. These Terms grant only a limited, non-exclusive, non-transferable right for authorised users to use the Service during the subscription. If you provide feedback, we may use it without restriction or obligation, but not disclose your confidential information through that use.

Each party will protect the other's non-public information using reasonable care and use it only to perform or receive the Service. Confidentiality does not cover information that is public without breach, lawfully known without restriction, independently developed, or lawfully received from another source. A legally compelled disclosure may be made after notice where permitted.

You may cancel under the account and billing functions made available to you. Either party may terminate for a material breach not cured within a reasonable written cure period, or immediately where cure is impossible, continued performance would be unlawful, or insolvency law permits.

After termination, workspace access and export availability may end. Organisation data is controlled at organisation level: deleting an individual account does not by itself delete an organisation or its content. An authorised organisation administrator must export or request deletion within the available period. The DPA governs return and deletion of processor data.

Each party warrants that it has authority to enter the agreement. To the maximum extent permitted by law, the Service is otherwise provided as available. Scriboflow disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and legal sufficiency of Customer content or transactions.

Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or mandatory rights. Subject to that rule, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, or anticipated savings, or loss caused by the other party's unlawful content, instructions, security failure, or external systems.

Subject to the preceding paragraph, each party's aggregate liability arising from the Service, these Terms, and the DPA is limited to fees paid or payable by the Customer for the Service in the 12 months before the event giving rise to the claim. This allocation applies across related claims and does not limit a data subject's rights or mandatory regulatory liability.

The Customer will defend and indemnify Scriboflow against third-party claims to the extent caused by Customer content, unlawful instructions, lack of required rights or notices, or prohibited use of the Service, provided Scriboflow promptly notifies the Customer and gives reasonable control and cooperation. No settlement may admit Scriboflow's fault or impose non-monetary obligations without consent.

These Terms are governed by Danish law, excluding conflict-of-law rules. The courts of Copenhagen, Denmark have exclusive jurisdiction, unless mandatory law requires another forum. Before proceedings, the parties will try in good faith to resolve a dispute through authorised representatives.

Neither party may assign the agreement without the other's consent, except to an affiliate or in connection with a merger, reorganisation, or sale of substantially all relevant assets, provided the assignee assumes the obligations. Scriboflow may use subcontractors as permitted by the DPA.

Notices may be delivered through the Service, to the organisation's registered administrative email, or to the contacts above. Failure to enforce a provision is not a waiver. Invalid provisions are adjusted only as needed, and the remainder stays effective. These Terms and incorporated documents are the complete agreement about the Service and replace prior terms on the same subject.