Terms of Service

These Terms of Service ("Terms") govern your access to and use of Scriboflow, a contract management and electronic signature platform.

By accessing or using Scriboflow, you agree to be bound by these Terms.

1. Operator of the Service

Scriboflow is a product operated by:

Asterly ApS
CVR: [to be added]
Denmark

Contact: legal@scriboflow.com

2. Eligibility

Scriboflow is intended for business use.

To use the service, you must:

• be at least 18 years old;
• act on behalf of a company or legal entity; and
• have authority to bind that company or legal entity to these Terms.

3. Accounts

Access to Scriboflow requires an account.

Accounts may be created using:

• email and password; or
• Google authentication.

Each subscription is intended for one company account.

The company that creates the account is responsible for:

• maintaining the confidentiality of login credentials;
• all activities that occur under the account; and
• ensuring that only authorized users access the platform.

You must notify us promptly if you become aware of unauthorized access to your account.

4. Free Trial

Scriboflow may offer a 14-day free trial.

During the trial period:

• no payment method is required; and
• platform functionality may be made available for evaluation.

At the end of the trial, access may be limited until a subscription plan is selected and a payment method is added.

5. Subscriptions and Payments

Scriboflow operates on a subscription basis.

Subscriptions may be offered as:

• monthly plans; or
• annual plans.

Payments are processed by Stripe.

By subscribing, you authorize Stripe to charge applicable subscription fees according to the selected plan and billing cycle.

You are responsible for ensuring that billing information remains accurate and up to date.

6. Pricing Changes

Scriboflow may update subscription prices from time to time.

Pricing changes apply to future billing cycles and will be communicated in advance where required by applicable law or where materially relevant to your subscription.

7. Cancellation

You may cancel your subscription at any time.

Cancellation prevents future renewal. Unless otherwise stated, access to paid features continues until the end of the current paid billing period.

After cancellation, your account may be downgraded, limited, or made read-only, depending on the status of your subscription.

8. Refund Policy

Subscription payments are non-refundable, except where required by applicable law or expressly stated otherwise.

9. Acceptable Use

You agree not to use Scriboflow to:

• upload, store, or distribute illegal content;
• engage in fraud or unlawful activity;
• transmit malware or harmful software;
• attempt to gain unauthorized access to the platform, accounts, systems, or data;
• interfere with the security, availability, or operation of the platform;
• reverse engineer or attempt to extract source code, except where permitted by law;
• use the platform in a way that infringes the rights of others; or
• use the platform for abusive, harmful, or deceptive purposes.

We reserve the right to suspend or terminate accounts that violate these rules.

10. User Content

Users retain ownership of all documents, contracts, data, and other content uploaded to Scriboflow ("User Content").

By using the platform, you grant Scriboflow the limited rights necessary to:

• store User Content;
• process contracts and signatures;
• provide platform functionality;
• maintain security and integrity of the service; and
• provide customer support when requested.

Scriboflow does not claim ownership of your User Content.

You are responsible for ensuring that your User Content is lawful, accurate, and appropriate for use in Scriboflow.

11. Contract Content and Legal Responsibility

Scriboflow provides tools to create, manage, send, and sign contracts.

Scriboflow is not a law firm and does not provide legal advice.

You are responsible for:

• the content of contracts created or uploaded to Scriboflow;
• ensuring that contracts are appropriate for your intended use;
• ensuring that you have authority to send, sign, or manage contracts;
• verifying whether a particular electronic signature method is suitable for your use case; and
• obtaining legal advice where necessary.

Scriboflow does not guarantee that any contract, clause, template, or signature process will be legally valid or enforceable in every situation or jurisdiction.

12. Electronic Signatures

Scriboflow may support different electronic signature methods, including email-link signatures, drawn signatures, consent-based signing, and identity-based signing through third-party providers.

By using Scriboflow for electronic signatures, you acknowledge that:

• you are responsible for selecting the signature method appropriate for your contract and legal requirements;
• signees may be asked to provide consent before signing electronically;
• signature events and related activity may be recorded in audit timelines and activity logs; and
• certain identity-based signing methods may be provided through third-party providers.

13. Data Protection and Privacy

Scriboflow processes personal data in accordance with its Privacy Policy.

Information about security practices, infrastructure, subprocessors, and data handling is available in the Scriboflow Trust Center.

For business customers requiring a Data Processing Agreement, information is available on the Scriboflow DPA page.

References:

• Trust Center: /trust
• Security Overview: /trust/security
• Subprocessors: /trust/subprocessors
• Data Processing Agreement: /trust/dpa

14. Data Export and Deletion

You are responsible for exporting any contracts or data you wish to retain before your access to Scriboflow ends.

After cancellation or termination, access to your account and User Content may be limited or removed.

You may request deletion of your account or User Content by contacting legal@scriboflow.com, subject to applicable legal, contractual, security, and operational retention requirements.

We may retain certain information where necessary to comply with legal obligations, resolve disputes, maintain security, prevent fraud, or enforce these Terms.

15. Intellectual Property

The Scriboflow platform, including its software, design, branding, technology, workflows, and related materials, is the intellectual property of Scriboflow and its operators.

You may not copy, modify, distribute, reproduce, reverse engineer, or create derivative works based on the platform without prior authorization, except where permitted by law.

16. Service Availability

Scriboflow is provided on an "as is" and "as available" basis.

We aim to provide a reliable service, but we do not guarantee that the platform will be uninterrupted, error-free, or continuously available.

We may perform maintenance, updates, or changes to the platform from time to time.

17. Third-Party Services

Scriboflow uses third-party service providers to help deliver parts of the platform, including hosting, storage, payments, electronic signatures, analytics, and email communications.

Use of certain features may involve third-party services, such as payment processing by Stripe or identity-based signing through electronic signature providers.

Scriboflow is not responsible for third-party services except to the extent required by applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, Scriboflow and its operators are not liable for:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profits, revenue, goodwill, or business opportunity;
• business interruption;
• loss of data, except where liability cannot be excluded by law; or
• damages resulting from unauthorized access caused by your failure to secure account credentials.

To the maximum extent permitted by law, Scriboflow's total liability for any claim related to the service is limited to the amount paid by the user for the service during the 12 months preceding the event giving rise to the claim.

19. Suspension and Termination

We may suspend or terminate access to Scriboflow if:

• these Terms are violated;
• illegal or harmful activity is detected;
• payment obligations are not met;
• use of the platform threatens security, availability, or other users;
• we are required to do so by law; or
• continued access would expose Scriboflow or others to legal or security risk.

Where reasonable, we will provide notice before suspension or termination. However, we may act immediately where necessary to protect the platform, users, or third parties.

20. Changes to the Service

We may update, improve, modify, or discontinue parts of Scriboflow from time to time.

We will aim to avoid changes that materially reduce core functionality without reasonable notice, where practical.

21. Changes to the Terms

We may update these Terms from time to time.

If material changes are made, users will be notified through the platform, by email, or by other reasonable means.

Continued use of Scriboflow after updates become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms are governed by the laws of Denmark.

Any disputes arising from or relating to these Terms or the use of Scriboflow are subject to the jurisdiction of the Danish courts, unless otherwise required by applicable law.