An organisation invitation is missing or expired

Organisation invitations are sent to a specific email address and expire after seven days. Use the correct account and the newest invitation before changing anything else.

Find the invitation

Ask an organisation owner or administrator to confirm the exact address under Pending invites. Check that inbox, including spam, junk and workplace quarantine, and search for “Scriboflow”.

If the address is wrong, the owner or administrator should revoke the pending invitation and invite the correct address. Do not forward the existing link to a different person or account.

Replace an expired link

An owner or administrator can open Settings, select Organisation, go to Members and use Resend for the pending invitation. The recipient should use the newest email and discard earlier links.

If the invitation no longer appears under Pending invites, check whether the person already appears under Members. They may have accepted successfully and only need to select the organisation from their organisation menu.

Check the account

Sign in or create the account with the same email address that received the invitation. If another Scriboflow account is open, sign out before opening the newest link.

If the problem continues, contact support with the organisation name, invited email address, whether the invitation is pending, the latest resend time, browser and exact error message. Do not include passwords or the invitation link. See Accept an organisation invitation for the complete joining flow.