Troubleshooting
Resolve common account, email, and contract-flow issues.
8 articles
A sign-in or verification email has not arrived
Check the email address, inbox filters and latest link before asking for help.
An organisation invitation is missing or expired
Recover access with the correct account and a current organisation invitation.
Contract changes are not saving
Protect recent work and check the editor, connection and contract state before refreshing.
An existing document cannot be imported
Check the source file, supported format and conversion before trying another import.
An attachment cannot be uploaded or previewed
Check attachment format, size and contract limits while keeping the original file safe.
The contract preview or PDF is not loading
Distinguish a temporary display problem from an incomplete or damaged contract document.
A contract cannot be sent
Resolve required contract and delivery information before trying to send again.
A signing link is invalid, expired or inactive
Use the latest link and confirm that the contract and recipient are still active.
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